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Quality control

The Role of Quality in Project Management

  • Vusala Javadova
  • 27.12.2025
  • 89

Project management is not only about controlling deadlines and budgets. One of the key indicators of a successful project is quality. Quality ensures that project outcomes meet requirements, customer expectations, and applicable standards. Therefore, the role of quality in project management is of strategic importance.

Quality should be considered at all stages of the project — planning, implementation, monitoring, and closure. If quality is assessed only at the final stage, it may lead to delays, additional costs, and customer dissatisfaction. Managing quality from the early stages allows risks to be identified and prevented in a timely manner.

Quality planning is one of the core steps in project management. At this stage, quality criteria, measurement methods, responsible persons, and control mechanisms are defined. International quality management standards, such as ISO 9001, help establish a systematic and sustainable approach to quality in projects. These standards increase process transparency and support continuous improvement.

Effective quality management improves project efficiency, prevents rework, and ensures more rational use of resources. In addition, a focus on quality strengthens a sense of responsibility within the team and encourages closer collaboration among project participants to achieve common goals.

In conclusion, quality in project management is not only a technical requirement but also a key factor in creating business value. Projects delivered with a high level of quality enhance an organization’s reputation, increase customer satisfaction, and lay the foundation for long-term success. Therefore, quality management should be regarded as a priority in every project.